Get In Touch
We respond to all enquiries within two working days.
Contact Details
Office Address
42 Kensington Gardens Square
London W2 4BH
United Kingdom
Working Hours
Monday to Friday: 09:00 to 17:30 GMT
Saturday: 10:00 to 14:00 GMT
Sunday: Closed
We observe United Kingdom public holidays and typically close for annual leave during the final week of December.
Enquiry Guidelines
When contacting us about services, please include:
- Your intended destination or region
- Approximate travel dates or timeframe
- Specific interests or themes you wish to explore
- Any constraints regarding mobility, language, or budget
This information helps us provide relevant initial guidance and estimate delivery timelines. If you are uncertain about which service suits your needs, describe your objectives and we will recommend appropriate options.
Response Times
We aim to respond to all enquiries within two working days. During peak travel planning periods in January through March, responses may take up to three working days. For urgent matters requiring faster turnaround, please indicate this in your message subject line.
Complex enquiries requiring research team consultation may take longer for comprehensive responses. We will acknowledge receipt within the standard timeframe and provide an estimated response date for detailed answers.
Service Requests
To request a specific service, please use the enquiry form on our main page. This ensures your request reaches the appropriate research team immediately and includes all necessary fields for processing.