Cookies Policy

What Are Cookies

Cookies are small text files stored on your device when you visit websites. They enable websites to remember your actions and preferences over time, enhancing functionality and user experience. Similar technologies include local storage and session storage, which serve comparable purposes.

How We Use Cookies

We use cookies and similar technologies for the following purposes:

Essential Cookies

These cookies are necessary for basic website functionality and cannot be disabled without impairing core features. They include:

• Cookie consent preferences to remember whether you have accepted or rejected cookies
• Form data preservation to prevent loss of information during submission
• Session management for service request processes

Functional Cookies

These cookies enhance website usability by remembering your preferences and choices. They include:

• Language preferences
• Display settings
• Previously selected services for convenience during return visits

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us identify areas for improvement and optimise user experience. These cookies collect anonymised data about:

• Pages visited and time spent on each page
• Navigation patterns through the site
• Sources of traffic to our website
• Device types and browser information

Analytics data is aggregated and does not identify individual users.

Third-Party Cookies

We do not currently use third-party cookies for advertising or tracking purposes. If this changes, we will update this policy and provide clear information about third-party services employed.

Cookie Duration

Cookies we use fall into two categories based on duration:

Session Cookies

These temporary cookies expire when you close your browser. They facilitate navigation and form completion during a single visit.

Persistent Cookies

These cookies remain on your device for a set period or until manually deleted. They remember your preferences across multiple visits. Our persistent cookies typically expire after twelve months.

Managing Cookies

You can control cookie usage through our cookie banner, which appears when you first visit our website. You may choose to accept or reject non-essential cookies.

Additionally, most browsers allow you to manage cookies through their settings. You can:

• Block all cookies
• Accept only first-party cookies
• Delete existing cookies
• Receive notifications before cookies are stored

Browser-specific cookie management instructions are typically found in the Help or Settings sections. Note that blocking essential cookies may impair website functionality.

Local Storage

In addition to cookies, we use browser local storage to remember your cookie preferences. This ensures that your choice to accept or reject cookies persists across sessions without requiring a cookie itself, which would create a circular dependency.

Changes to This Policy

We may update this cookies policy periodically to reflect changes in our practices or technologies. Significant changes will be communicated through our website. The date at the top of this page indicates when the policy was last revised.

Contact Information

For questions about our use of cookies or this policy, contact us at [email protected].